Refund and Return Policy for BICYCTOPIC

Effective Date: January 13, 2025

At BICYCTOPIC, we strive to provide high-quality luxury bags and exceptional customer service. If for any reason you are not fully satisfied with your purchase, we offer a clear and straightforward Refund and Return Policy designed to ensure your peace of mind. Please review the details below to understand the process, eligibility, and conditions for returns and refunds.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • Return window: Returns must be initiated within 30 days from the date of delivery. After this period, unfortunately, we cannot offer a refund or exchange.
  • Condition of items: Items must be in their original, unused, and unworn condition with all tags, packaging, and receipts intact. Products that have been used or damaged in any way are not eligible for return.
  • Original packaging: All returned items should be sent back in their original packaging (including dust bags, boxes, and any protective materials) to ensure they are not damaged during the return process.
  • Proof of purchase: A valid receipt or proof of purchase is required for any return or refund request.

2. Non-returnable Items

Certain items are non-returnable due to hygiene or other legal considerations. These include:

  • Customized or personalized items (e.g., engraved or monogrammed products)
  • Sale, discount, or clearance items
  • Products that have been worn, used, or damaged after delivery (e.g., scuff marks, scratches, or stains)
  • Gift cards or digital products
  • Any items that are missing tags, original packaging, or any included accessories

3. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact us: Reach out to our customer service team at info@bicyctopic.click or call us at (218) 385-3419 to request a return authorization. Be sure to include your order number, item details, and reason for the return.
  2. Return authorization: Upon receiving your return request, we will provide you with return instructions and, if applicable, a return shipping label.
  3. Pack and ship: Carefully pack the item in its original packaging. Ensure all tags, accessories, and original materials are included. Ship the item back to us using a trackable shipping method. Please retain your shipping receipt for reference.

4. Refund Process

Once we receive your returned item, we will inspect it to ensure it meets the return eligibility criteria. If the return is approved, we will process your refund to the original payment method within 7-10 business days. Please note:

  • Shipping costs: Shipping charges are non-refundable unless the return is due to an error on our part (e.g., incorrect or damaged items).
  • Refunds for gifts: If you received your item as a gift, the refund will be issued to the original purchaser’s payment method.
  • Partial refunds: We reserve the right to issue partial refunds or deny returns for items that do not meet the return conditions (e.g., damaged or missing parts).

5. Exchanges

Currently, we do not offer direct exchanges. If you would like a different item, please return the original product and place a new order.

6. Defective or Damaged Products

In the rare event that your item is defective or damaged upon arrival, please contact us immediately at info@bicyctopic.click with details of the issue. We will gladly offer a full refund or a replacement at no additional cost, as long as the return is requested within 30 days from delivery. We may request photos of the damaged product to process your claim.

7. International Returns

For customers outside the United States, international returns are accepted under the same conditions as domestic returns. However, customers are responsible for return shipping costs, customs duties, and taxes. Please ensure that the item is returned in its original condition to avoid any additional fees.

8. Contact Us

If you have any questions regarding our refund and return policy, or if you need assistance with a return or refund request, please contact our customer support team:

  • Email: info@bicyctopic.click
  • Phone: (218) 385-3419
  • Address: 232 Nowell St W, New York Mills, Minnesota (MN), 56567

We are dedicated to providing you with the best customer service possible and ensuring that your shopping experience with BICYCTOPIC is positive and enjoyable. Thank you for choosing us for your luxury bag needs!